FAQ Help Center
Warranty Program
Our warranty covers defects in materials and workmanship for a period of 30 days from the date of purchase. If you receive a product that is damaged or not functioning properly, we will offer a replacement or store credit. Please refer to our warranty policy on the website for more details and to ensure you’re aware of the necessary conditions for a warranty claim.
To file a warranty claim, please follow these steps:
- Gather Information: Have your order number, a description of the issue, and any relevant photos ready.
- Contact Us: Reach out to our customer service team through the contact form on our website or by email at [your email address].
- Submit Your Claim: Provide the required information and details about the product in question.
- Follow Instructions: Our team will guide you through the next steps, which may include returning the product.
We aim to process claims as quickly as possible, so you can enjoy your aquarium supplies without any hassle!
Standard Shipping: Our most economical option, typically delivering within 15-20 business days.
Our return policy allows for hassle-free returns within 30 days of receiving your order. If you’re not satisfied with a product, you can return it for a refund or store credit.
Contact Us: Reach out to our customer service team via the contact form or email us at [your email address] to initiate a return.
Free shipping applies to the initial order only and does not cover return shipping costs. If you wish to return an item, you will be responsible for the return shipping fees unless the product is defective or there was an error in your order. In such cases, we will cover the return shipping costs. For more details, please refer to our return policy on the website.
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Returns & Exchanges
Yes, We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service team within 30 days of receiving your order. Make sure the item is unused and in its original packaging. We’ll guide you through the process to ensure a smooth return or exchange.
Our order return process is simple! Here’s how it works:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order. Let us know you’d like to return or exchange an item.
- Prepare Your Item: Ensure the item is unused and in its original packaging.
- Shipping Instructions: We’ll provide you with detailed shipping instructions and a return address.
- Send It Back: Pack the item securely and send it back to us.
- Processing: Once we receive the returned item, we’ll process your refund or exchange as quickly as possible.
If you have any questions along the way, feel free to ask!
No, we do not have retail sellers in any country. If you have any return or exchange, you to have contact us.
If you’re exchanging an item and the discount was applied to your original purchase, we can honor that discount for your exchange, provided it’s still valid. Just contact our customer service team when you initiate the exchange, and we’ll ensure you receive the same discount. If the discount has expired, we can help you find any current promotions you can apply to buy products from us. Let us know how we can assist you!
Unfortunately, we do not have physical retail locations for returns. All returns need to be processed through our online store. Please follow our return process by contacting customer service, and we’ll guide you on how to return items via mail. If you have any questions, we’re here to help!
Shipping & Recent Orders
Once your order has shipped, you will receive a confirmation email with tracking information. We typically use reliable carriers to ensure your package arrives safely. You can use the tracking number provided in the email to check the status of your shipment. If you have any questions or need assistance with tracking, just let us know!
If your USPS tracking number shows “Delivery,” it usually means that your package has been successfully delivered to the shipping address provided. Sometimes, it may take a little time for the tracking information to update, so if you don’t see the package right away, check around your front door, porch, or with neighbors. If you have any concerns or can’t locate your package, please contact our customer service team, and we’ll be happy to help!
Delivery times can vary based on your location and the shipping method selected at checkout. Typically, you can expect your package to arrive within 15 to 20 business days for standard shipping. Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor its progress. If you have any specific concerns about your order, feel free to reach out to our customer service team!
Business days refer to the days of the week when businesses are typically open, which usually excludes weekends and public holidays. For most companies, business days are Monday through Friday. If you place an order or make inquiries during the weekend or on a holiday, those days won’t count toward processing or shipping times. If you have any further questions, feel free to ask!
You will receive a confirmation email once your package has shipped. This email will include tracking information so you can monitor its status. If you don’t see an email, please check your spam or junk folder. If you still have questions, feel free to reach out to our customer service team for assistance!
There are a few reasons why your tracking number may not be updating:
- Processing Time: Sometimes, it takes a little time for the shipping carrier to scan and update tracking information, especially during busy periods.
- Package in Transit: If your package is still in transit, there might be delays in updates as it moves through the shipping network.
- Technical Issues: Occasionally, there can be technical glitches with the tracking system that prevent updates from showing.
If your tracking number hasn’t updated for an extended period, feel free to contact our customer service team, and we’ll help you investigate!